Privacy Policy

1. Introduction

SellAndBuys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our commercial real estate listing platform. Please read this privacy policy carefully. By using our service, you consent to the practices described herein.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Property Listings: Property details, photos, financial information, contact preferences
• Payment Information: Billing address, payment method (processed securely through Stripe)
• Communications: Messages, inquiries, and support requests
• Preferences: Saved searches, property alerts, notification settings

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

• Authentication Providers: If you sign in through a third-party service
• Analytics Services: Aggregated usage and performance data
• Public Sources: Publicly available property information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Create and manage your account
• Display your property listings to potential buyers/tenants
• Send property alerts matching your saved criteria
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With Your Consent: When you direct us to share information
• Property Inquiries: When you inquire about a property, your contact information may be shared with the property owner/agent
• Service Providers: With vendors who assist in our operations (payment processing, email delivery, analytics) under contractual obligations to protect your data
• Legal Requirements: To comply with applicable laws, regulations, or legal processes
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Property listing data may be retained for historical and analytical purposes even after deletion from the active platform.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

8.1 Your Rights

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You can request that we correct inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

8.2 Categories of Personal Information

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone number, IP address)
• Commercial information (property listings, transaction history)
• Internet activity (browsing history, search queries)
• Geolocation data (general location from IP address)
• Professional information (company name, role)

8.3 How to Exercise Your Rights

To submit a request, please email [email protected] with the subject line "CCPA Request" or call us at (555) 123-4567. We will verify your identity before processing your request and respond within 45 days.

8.4 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require verification that you authorized the agent to act on your behalf.

9. Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. We currently do not respond to "Do Not Track" signals because there is no common industry standard for compliance.

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Users

Our service is operated in the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification).

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: (555) 123-4567
• Mail: SellAndBuys Privacy Team, [Address]